產品不可能獨立於經驗之外

設計大師 Don Norman 在這一篇文章說：

No product is an island. A product is more than the product. It is a cohesive, integrated set of experiences. Think through all of the stages of a product or service — from initial intentions through final reflections, from first usage to help, service, and maintenance. Make them all work together seamlessly. That’s systems thinking.

根本沒有遺世獨立的產品。所有的產品都是與經驗連結在一起，讓經驗與產品無縫接軌的運作 — 就是系統思維。